No question is a stupid question. Well. Most of the time.
Click on the questions below to expand to show their answers.
How should I set up my bleed and crop marks?
EXPLANATION:

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.

Please keep all text at least 0.16" inside the cut-line.

- The bleed for Standard Products is 0.16".
- The bleed for Booklets and Presentation Folders is 0.25".

Does Made In Print accept borders on jobs?
EXPLANATION:

Yes, but if the border is too close to the cutline, it may be cut off-center slightly. We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

How should I set up my file for proper rotation?
EXPLANATION:

Made In Print requires Print Ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files.

Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.

For files not properly set up, Made In Print will use our best judgment and will not be responsible for improper rotation.

How can I avoid transparency issues?
EXPLANATION:

Any transparency issue can be resolved before saving your file. To prevent problems, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending. All effects will cause transparency problems.

What is overprint, and how can it ruin my file?
EXPLANATION:

Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files. Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.

What is your payment policy?
EXPLANATION:

All payments are due upon receipt of products. Net30 payments are acceptable with approved application; Net30 payments are due within 30 days of project completion. A late payment charge will apply if payment has not been paid on time. Late payment charges are two percent (2%) of total unpaid amount. Client providing a bad check is responsible for any resulting fees.

What happens if I don't pay on time?
EXPLANATION:

A late payment charge will apply if payment has not been paid on time. Late payment charges are two percent (2%) of total unpaid amount. Client providing a bad check is responsible for any resulting fees.

What is your refund policy?
EXPLANATION:

All large format products are non-refundable upon receipt, product inspection is required by the client and signed off for approval during product pickup. If you believe your print job is defective or has not otherwise met your requirements please contact Made In Print, IN WRITING via email, by phone or in person, within five (5) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:

1. We will reprint the print job with rush production.
2. We will refund in the form of in-house credit toward your next print.

Once a solution has been reached, the entire original print order must be returned to us. We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.