Various products have different turnaround times. Turnaround time is the amount of time we need to print the products and does not include shipping time. The shipping method you use will determine how long shipping will take.
Please refer to the price calculator during ordering to have an estimated turnaround time. Generally the very rough rule of thumb is 5 business days for regular printing and each additional effect, add another business day. This is influenced however by various factors and is meant as rough guide only. Orders submitted on a run that is before a Statuary holiday will take an additional day to print. Due date for an order, starts from the run that it is submitted on.

Yes, all additional finishes will require additional turnaround time for the product to be ready.

No, due to various shipping options and distances used for shipping, we do not include shipping in our turnaround time estimate.

Our cut off time for file submission is at 3:30pm (PST) on Tuesdays and Thursdays. All orders placed after 3:30 pm on these days will count towards the next print run. If your order is marginally late but you would like it make the current print run, contact us by phone in order to get a possible approval by a production manager.

In order to guarantee your job by a certain date, a rush fee is necessary. Without a rush fee, it is possible that your order ships prior to the finish date, but we cannot guarantee that it will be early.

No, all payments are due when orders are processed online.

Ordering online is highly recommended, except for custom orders.

If the print job has not started, it may be possible to cancel the order. However, in order to avoid receiving a cancellation fee*, you need to cancel your order on the same day it was placed.

*If a cancellation is made at least 1 business day after the order was place and if the printing process has not started yet, a $25.00 cancellation fee and 3% credit card return fee will be charged.
*If the printing process for your order has started, the shipping charge may be credited towards your next order. 

All shipping costs are additional to the printing cost. Your shipping costs depend on the methods and options you choose. We offer the following shipping options:

Canada:
UPS Ground / FedEx Ground
Local Pick Up (Only available in Vancouver, B.C.)

USA:
UPS Ground & Express / FedEx Ground & Express

Yes and No. Yes, we can split components [i.e. business card ‘A’ goes to address ‘A’ and business card ‘B’ goes to address ‘B’] within your order between various addresses during the ordering process. If you absolutely need to split this up further, please contact us before ordering and we can see what we can do for you.