No question is a stupid question. Well. Most of the time.
Click on the questions below to expand to show their answers.
What types of products do you offer?
EXPLANATION:

We offer full colour offset printing of business cards, postcards, tickets, hang tags, letterheads, envelopes, stickers, flyers, rack cards, memo pads, posters, paper bags, NCR invoice pads, catalogs, presentation folders and anything else you might need.

If I want to print something that is not available on the website, what should I do?
EXPLANATION:

For any products that you need that we do not offer online, please send us an email about your special request to get a custom quote by clicking here.

What types of paper stock do you use?
EXPLANATION:

We have various paper stocks for different products. Please check our various stocks available under each option of printing on the Products menu on the left side of the screen.

What is Silk Lamination?
EXPLANATION:

Silk lamination is the process of applying a matte plastic film on paper. This coat of lamination allows the product to become waterproof and durable. We once put a business card on an outside community board, and while the rest of the postings faded, got soggy and generally disintegrated, our silk laminated cards were resilient for months of outdoor weathering.

What is Stamp Foil?
EXPLANATION:

Hot foil stamping uses heat and metallic film in a specialty printing process that produces a shiny stamp of your design on paper.
* Available colours:  Gold, Silver, Bronze, Laser, Blue, Green, Magenta

What is Spot UV?
EXPLANATION:

Spot UV varnish is a high gloss varnish applied to selected areas of a printed image to enhance product impact.

What is a Hole Punch?
EXPLANATION:

Hole Punching is a circular cut applied to the paper in a selected area. This can be used to transform cards into tags.

What is Round Corner?
EXPLANATION:

Round Corner is a semi-circular cut applied to the corner of the paper to give the printed material a unique look. Round corners can be applied to up to 4 corners.

What is a Fold?
EXPLANATION:

The folding process presses a rule onto the paper mechanically to produce a fold without cracks. We do 3 types of folds:

Bi-fold - A single fold is made at the center of the paper.
Z-fold - Paper is folded in a back-and-forth motion, creating 3 panels.
Wallet fold - A fold where a 3-panel piece is created by folding both side sections inward, one on top of the other. Each section is approximately 1/3 the length of the entire piece of paper.

What type of printing process is used?
EXPLANATION:

All products are printed with the 4 colour CMYK* offset printing process, which is an industry standard method of printing full colour. During this procedure, small dots of CMYK* colour are printed on the paper in a precise layering forming a full spectrum of colours. The output of the colour image is of very high quality.

* CMYK represents Cyan, Magenta, Yellow and Black.

Why do some colours look inconsistent from the monitor when printed?
EXPLANATION:

Due to limitations in printing technology and uncontrollable screen variables, we cannot guarantee an exact match. Your finished (i.e. printed) product and your monitor or colour inkjet printout can only be matched within 80% - 95%.  This colour difference is deemed reasonable within the printing industry standard. If you desire a more predictable outcome, please refer to a colour formula book such as a pantone bridge/process key. Remember as well to replace these books after a year/s due to light exposure and formula modifications.

Why are there slight colour differences with each output, even though I ordered with the same file?
EXPLANATION:

Due to limitations in printing technology, the output will cause a 15% - 20% colour difference each time you print. This colour difference is deemed reasonable within the printing industry standard. We can control this more to a certain extent when you do a print run that involves pantones and using one plate for your order only. To give our clients our extremely economical pricing we do gang runs, so there is a significant price difference between using your own plate/pantones and this method of printing. If this is something that serves your needs on a particular job, we will be happy to offer you a custom quote. Please contact us for a quote.

What is Full Bleed?
EXPLANATION:

Products offered by us are mostly printed in full bleed. Full bleed ensures that the print goes right off the edge of the final product. The image is printed larger than the area that is needed and then the excess area is trimmed away to finish.

Can I request a quote?
EXPLANATION:

Of course! If you cannot find what you need on our website, feel free to request your custom quote by emailing us through our Enquiry Form. We guarantee a reply within 2 business days.

What should I do if I am printing catalogs and I cannot upload my file?
EXPLANATION:

Because catalog files are too big to upload online, please submit a “Jpeg” cover preview when you place your order. A sales representative will contact you ASAP with an alternative file transfer method.

Do you keep files in my account?
EXPLANATION:

Yes we keep your file stored online for 1 year from when it was ordered. When you reorder this, we will extend that for another year. However we are not responsible for being the sole storage facility for your file. Please keep a copy ALWAYS for yourself on your own computer.

Do you accept PC and MAC files?
EXPLANATION:

We only accept PC compatible files. If you have a older mac, please remember to add a file extension to your filename.

Can I send self-extracting files?
EXPLANATION:

Do not send self-extracting or self-executing files. We will not open them and our uploader will not accept them.

What should I check before I place my order?
EXPLANATION:

Always check your print-ready file thoroughly. Here’s a checklist of what to look for before you upload:

1.Typing mistakes
2.Art placement and Resolution
3.Colour [CYMK not RGB}
4.File Format [Please save down to at least CS2 if using Adobe Creative Suite]

If any of these terms are confusing, please refer to our tutorial section.

What kind of file should I upload?
EXPLANATION:

Always check your print-ready file thoroughly. Here’s a checklist of what to look for before you upload:

Always upload print-ready files only. All files must have all links embedded, texts outlined, images flattened, colours converted to CMYK and everything must be set within the standards stated in our “How to Prepare” tutorial. It is the client’s responsibility to review the final proof and the layout of all orders prior to actual printing. Once the file is uploaded and the order has been confirmed by the client, no further changes can be made to that order.

How long does it take to print?
EXPLANATION:

Various products have different turnaround times. Turnaround time is the amount of time we need to print the products and does not include shipping time. The shipping method you use will determine how long shipping will take.
Please refer to the price calculator during ordering to have an estimated turnaround time. Generally the very rough rule of thumb is 5 business days for regular printing and each additional effect, add another business day. This is influenced however by various factors and is meant as rough guide only. Orders submitted on a run that is before a Statuary holiday will take an additional day to print. Due date for an order, starts from the run that it is submitted on.

Will adding a finish extend my turnaround?
EXPLANATION:

Yes, all additional finishes will require additional turnaround time for the product to be ready.

Is the time required for shipping included in the turnaround time?
EXPLANATION:

No, due to various shipping options and distances used for shipping, we do not include shipping in our turnaround time estimate.

What is your cut off time for file submission print runs?
EXPLANATION:

Our cut off time for file submission is at 3:30pm (PST) on Tuesdays and Thursdays. All orders placed after 3:30 pm on these days will count towards the next print run. If your order is marginally late but you would like it make the current print run, contact us by phone in order to get a possible approval by a production manager.

My client does not want to pay for the rush charge. Can my order get done early without paying a rush charge?
EXPLANATION:

In order to guarantee your job by a certain date, a rush fee is necessary. Without a rush fee, it is possible that your order ships prior to the finish date, but we cannot guarantee that it will be early.

Can I pay when I pick up the order?
EXPLANATION:

No, all payments are due when orders are processed online.

Can I place an order by phone or by email?
EXPLANATION:

Ordering online is highly recommended, except for custom orders.

Can I cancel an order?
EXPLANATION:

If the print job has not started, it may be possible to cancel the order. However, in order to avoid receiving a cancellation fee*, you need to cancel your order on the same day it was placed.

*If a cancellation is made at least 1 business day after the order was place and if the printing process has not started yet, a $25.00 cancellation fee and 3% credit card return fee will be charged.
*If the printing process for your order has started, the shipping charge may be credited towards your next order. 

What kind of shipping options do you offer?
EXPLANATION:

All shipping costs are additional to the printing cost. Your shipping costs depend on the methods and options you choose. We offer the following shipping options:

Canada:
UPS Ground / FedEx Ground
Local Pick Up (Only available in Vancouver, B.C.)

USA:
UPS Ground & Express / FedEx Ground & Express

Can we split the shipment to different shipping locations?
EXPLANATION:

Yes and No. Yes, we can split components [i.e. business card ‘A’ goes to address ‘A’ and business card ‘B’ goes to address ‘B’] within your order between various addresses during the ordering process. If you absolutely need to split this up further, please contact us before ordering and we can see what we can do for you.

Can you do Blind Shipping?
EXPLANATION:

Yes, we will ship to your customer using YOUR company name on the shipping label. We do not include receipts in the shipments. This can save you the time and cost of shipping it again from you to your customer.

Do I receive a shipment status update when my order has been shipped?
EXPLANATION:

Notifications are sent by e-mail around 5:00 pm (PST). You can then log into your account at www.madeinprint.ca to retrieve tracking numbers. It may take up to 2 – 3 hours before the shipping carriers’ tracking systems are updated with tracking information.

Can I use my own UPS account or any third party carrier for the shipping?
EXPLANATION:

We review these requests on a per order basis.

Is shipping free for reseller or corporate account holders?
EXPLANATION:

No. All reseller or corporate account holders are responsible for the shipping fee. Resellers should include the price of shipping before they mark-up their resell price.
However, to save our resellers time, we help resellers do blind shipping with no extra charge.

Is there a price list?
EXPLANATION:

Yes, check it out in the Products section using the price calculator. Once you have selected a product, there will be an automatic calculation. You must have an account to view the price listings.

Are there other products offered that are not listed on the website?
EXPLANATION:

Yes, there are many different sizes, products and finishes that are not listed on the website due to limited space and popularity of requests. Please contact us through our Enquiry Form if you need a custom quote.

Do you accept reprints?
EXPLANATION:

At Made in print, we want you to be completely satisfied with your printed product. If you find an error introduced by us or a manufacturing defect, we guarantee a reprint for the job using the original files at no cost once the defective product(s) has been returned. This guarantee doesn’t cover errors such as incorrect copy, misplaced graphics or poor photography resulting from the original files sent. Therefore, it’s very important that you carefully check your file for any errors before you upload to place your order.

What if I was not satisfied with my order?
EXPLANATION:

Made in print is a customer based business – we value our customer’s opinions. If you are not satisfied with our services or products, e-mail us within 2 weeks through our Enquiry Form after receiving your order to tell us why you are unsatisfied (please include your order number). We will provide a suitable arrangement for you as soon as possible.

My product was damaged, what do I do?
EXPLANATION:

Made in print promises to provide the highest quality products to our customers. If your product is damaged when you receive them in the mail, please e-mail us within 2 weeks through our Enquiry Form. We will investigate if the product was damaged by the courier or if it was a manufacturer defect. If it was a manufacturing defect, we guarantee a reprint for the job using the original files at no cost once the defective product(s) has been returned. Unfortunately, if it was damaged by the courier during shipping,We are not responsible for the damage. To file a claim or complaint, please call or e-mail the courier that you have selected for your shipment.

What kinds of payment methods do you accept?
EXPLANATION:

Currently, we only accept VISA® and MasterCard®.

Is it safe for me to use my credit card on your site?
EXPLANATION:

We believe that your online shopping experience should be convenient, safe and most of all, worry-free. While browsing our online store, you can be rest assured that we have your security in mind. Your security is why we use the most powerful encryption technology available in the marketplace today. You can be sure that whenever any aspect of this technology changes, we upgrade our system accordingly.

How can I learn more about your online security system?
EXPLANATION:

To learn more about our online security system, please click here.

Can I learn more about your privacy policy or terms and agreements?
EXPLANATION:

If you have any questions at all about our privacy policy or terms and agreements, please feel free to contact us.

What is the difference between raster and vector artwork for Large format products?
EXPLANATION:

Raster based artwork such as photos, or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels) and depending on your resolution and/or final output size desired, the file could have a low quality end result. Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.

Vector based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations, and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster based and have transparency - this greatly adds to file size and you must have correct settings in your "Document Raster Effects Settings" to ensure best output for these effects. If you're doing a photo-quality print on a 36" x 48" poster, and leave the raster effects settings at default 72 DPI - you may see tiny squares in your drop shadows, as opposed to a smooth shadow.

Which program do you recommend for best quality output of my Large format orders?
EXPLANATION:

While it is not mandatory, we prefer Adobe formats (such as PDF) - if you're using a program outside of Adobe, it will have to be exported from whichever program is being used as one of the following file types - PDF, JPG, or TIF - prior to uploading.

Do you print using any Spot or Pantone colors with our Large Format prints?
EXPLANATION:

We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to uploading your file.

What type of Grommets do you use? How far apart do you typically place them?
EXPLANATION:

We use grommets that are silver in color. Grommets are placed in all 4 corners, and from there they will be placed every 24" as necessary.

Do you colormatch for Large Format products?
EXPLANATION:

We do not colormatch.

What type of files can I send to Made In Print?
EXPLANATION:

We recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png.

We prefer that you send .PDF with embedded or outlined fonts. .PDF's are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.

What resolution should my file be?
EXPLANATION:

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around. We only accept 300 dpi files and no less.

How should I set up my bleed and crop marks?
EXPLANATION:

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.

Please keep all text at least 0.16" inside the cut-line.

- The bleed for Standard Products is 0.16".
- The bleed for Booklets and Presentation Folders is 0.25".

Does Made In Print accept borders on jobs?
EXPLANATION:

Yes, but if the border is too close to the cutline, it may be cut off-center slightly. We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

How should I set up my file for proper rotation?
EXPLANATION:

Made In Print requires Print Ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files.

Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.

For files not properly set up, Made In Print will use our best judgment and will not be responsible for improper rotation.

How can I avoid transparency issues?
EXPLANATION:

Any transparency issue can be resolved before saving your file. To prevent problems, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending. All effects will cause transparency problems.

What is overprint, and how can it ruin my file?
EXPLANATION:

Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files. Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.

What is your payment policy?
EXPLANATION:

All payments are due upon receipt of products. Net30 payments are acceptable with approved application; Net30 payments are due within 30 days of project completion. A late payment charge will apply if payment has not been paid on time. Late payment charges are two percent (2%) of total unpaid amount. Client providing a bad check is responsible for any resulting fees.

What happens if I don't pay on time?
EXPLANATION:

A late payment charge will apply if payment has not been paid on time. Late payment charges are two percent (2%) of total unpaid amount. Client providing a bad check is responsible for any resulting fees.

What is your refund policy?
EXPLANATION:

All large format products are non-refundable upon receipt, product inspection is required by the client and signed off for approval during product pickup. If you believe your print job is defective or has not otherwise met your requirements please contact Made In Print, IN WRITING via email, by phone or in person, within five (5) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:

1. We will reprint the print job with rush production.
2. We will refund in the form of in-house credit toward your next print.

Once a solution has been reached, the entire original print order must be returned to us. We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.